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Dick Lovett COVID-19 Update

Page Updated: Monday 12th April 2021

We're Open

We're Open

We're Open

Our showrooms are now open in line with the latest Government guidance*.

Vehicle sales, servicing & repairs and parts are open, with all the necessary steps taken to help keep you and our team safe - you can see these below.

We are also now able to offer test drives and test rides again, so please contact your local Dick Lovett dealership to book yours today.  

Whilst our dealerships are open, you can still contact us by submitting an enquiry through the website, or speak to us on Live Chat from 9am-6pm, Monday to Friday.

*Our Jaguar Land Rover vehicle showroom in Melksham remains closed due to ongoing repairs following an incident. However, we are still able to offer test drives for both Jaguar and Land Rover, and you can still order vehicles via our Click & Collect and 'You Click. We Deliver.' services. Please contact our Jaguar or Land Rover teams today to find out more. 

How we're tackling covid-19

How we're tackling covid-19

Signage

When you visit our dealerships, you'll notice we have positioned signage throughout the showroom.

These are in the form of posters and display banners. We kindly ask you to read these and take any necessary steps to help support us in the prevention of covid-19.

Hand sanitisation stations have been placed within the dealerships to help keep you safe.

How we're tackling covid-19

How we're tackling covid-19

2-Metre Social Distancing

We want to make it as easy as possible for you to maintain social distancing.

We've installed multiple floor stickers instructing and reminding you to keep a safe 2-metre distance from others and staff members.

Please take note of where these are placed within the dealership.

How we're tackling covid-19

How we're tackling covid-19

Locked Vehicles

All vehicles will be locked upon your visit to our showroom - this is so we can manage sanitisation.

If you are interested in a particular model or vehicle, a member of the sales team can safely show you around your desired car and will unlock the vehicle for you; we will ensure that there's only ever one person inside the car.

After the viewing, the car will be locked again until the necessary cleaning steps have been undertaken such as the disinfecting of common touchpoints.

How we're tackling covid-19

How we're tackling covid-19

Clear Screens

During your Sales or Service visit, it is likely you will need to visit our consultation desks to further explore your needs or to fill in any paper work. 

Clear partition screens have been installed to protect you and our staff. These are sanitised between each customer use.

We recommend bringing your own pen if this is possible. 

How we're tackling covid-19

How we're tackling covid-19

Antibacterial Door Handles

We have installed antibacterial covers on our door handles to help limit cross-contamination from one user to the next.

The covers use silver technology that kills viruses and bacteria left on the surface by users.

This means it is safe for you to use the handles to operate the door, although we do recommend washing your hands or using sanitiser afterwards when going between different rooms / buildings.

You Click. We Deliver.

How We're Tackling Covid-19

You Click. We Deliver.

Dick Lovett, we’re pleased to announce our new ‘You Click. We Deliver.’ service.

Get your next vehicle delivered to your home. We’ll give you 14 days to make sure it’s right for you and if it doesn’t meet your expectations, you can bring it straight back for a full refund.

Read more about 'You Click. We Deliver.' here

How We're Tackling Covid-19

How We're Tackling Covid-19

Click & Collect

We are able to offer Covid-safe vehicle collections.

Read more about 'Click & Collect' here

How We're Tackling Covid-19

How We're Tackling Covid-19

Reserve Online

Reserve a vehicle from £250 online and we'll be in touch to organise the rest.*

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*Terms & Conditions apply.