Customer Service Manager
Benefits with the role
- Employee Car Ownership Scheme
- Excellent brand training
- 27 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Private Medical Insurance
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Enhanced Family Leave
- Volunteering Opportunities
Are you looking to take the next step in your automotive career? We have a fantastic opportunity to join our team at Dick Lovett Bodyshop as a Customer Service Manager. This role would suit someone who has experience as a Service Team Leader or a Service Manager within the automotive industry, and who is ready to take the next step into a management role with this prestigious brand.
If you are someone who embraces the values of the Dick Lovett Group, whilst being able to provide the best possible service to our customers, we would like to hear from you. We are looking for a Customer Service Manager who can achieve targets and retain customers, by motivating our front of house team, valeting department and drivers.
Key Responsibilities:
- You will be responsible for all customer relations and contacts for Bodyshop, repairs and maintenance through the dealership.
- Confidently contribute to the development of operating the administrative policies and procedures to ensure the smooth running of the Department.
- Our successful candidate will be expected to contribute to the development of Department plans and budget, including gross profit, control of indirect and direct expenses, labour efficiency and all related items to achieve financial and customer service targets.
- You will need to have excellent organisation skills and be able to direct and manage the activities of Bodyshop Staff to achieve target plans and budgets.
- Conduct regular reviews and meetings to agree development plans that meet individual, department and dealership objectives.
The successful candidate would need to have previous experience of managing a team and a proven record in delivering results within a Dealership Service Department.
We are looking for someone with an energetic approach to managing a busy Aftersales department, coupled with a creative flare to advance the team. You must be reliable, confident, and able to motivate and support a team to drive performance.
For this role you will need a full, clean driving licence.
Experience in or currently working in a Service Advisor role within a franchised automotive dealership is essential, with knowledge of Microsoft Office, Excel and DMS systems (CDK/Kerridge).
Working at Swindon Bodyshop
Explore locationIn 2013, our Bodyshop moved to a new purpose-built location in Swindon. The location in Athena Avenue can be accessed from Junction 16 or 15 of the M4 motorway and is commutable from Wroughton, Devizes, and Royal Wootton Bassett. Dick Lovett Swindon are an official Porsche Bodyshop Repairer and work on all brands we represent including Ferrari, BMW, and MINI.
Providing Bodyshop services from full accident repairs to minor bumps, our team is reliable and trustworthy. Our skilled Paint Technicians specialise in paintwork scuffs to full body resprays, all with the customer at the forefront of their mind. We repair and paint vehicles across the South West of England and also have a dedicated Tyre and Wheel repair centre in Swindon.
Working in the Bodyshop team
Explore teamBeing a part of our Bodyshop Team offers an exciting opportunity for those who are passionate about delivering a personalised experience to customers in need of vehicle repairs and restoration.
As a valued member of our Team, your expertise and attention to detail will play a crucial role in ensuring our customers receive excellent service and leave with their vehicles looking as good as new.
Customer Service Manager
