Customer Service Advisor
Benefits with the role
- OTE £30,000 - £35,000
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Private Medical Insurance
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
Are you looking for an exciting role in the automotive industry which can lead to a great career? Dick Lovett Bodyshop Swindon is looking for a Customer Service Advisor to join the team and grow with us.
What we offer:
- A supportive and knowledgeable team
- The chance to expand your customer service experience in the world automotive repair
- An exciting opportunity to work with all of the fantastic brands we represent
In this role, you will be working closely with a fellow Service Advisor to take responsibility for customer repair requirements.
- Keep the customer updated at each stage of the repair journey.
- Complete paperwork and ensure prices and delivery dates are accurate.
- Understand the Bodyshop offering, to be able to advise customers and reassure them at each stage of the process.
- Help ensure that a customer has a positive experience while their car is with us.
- Working to high standards suitable for brands such as Ferrari, Porsche, BMW and the other brands Dick Lovett Group represent.
In this role you will have the chance to work collaboratively with all members of the Bodyshop, so we are looking for a team player that wants to expand their skillset in a supportive team.
Essential Skills:
- Experience in a customer service role, if you can confidently interact with customers, we can teach you everything you need to know!
- Computer literate
- Communication skills
- Ability to work well within a team
A full UK Driving Licence is essential for this role.
Working at Swindon Bodyshop
Explore locationIn 2013, our Bodyshop moved to a new purpose-built location in Swindon. The location in Athena Avenue can be accessed from Junction 16 or 15 of the M4 motorway and is commutable from Wroughton, Devizes, and Royal Wootton Bassett. Dick Lovett Swindon are an official Porsche Bodyshop Repairer and work on all brands we represent including Ferrari, BMW, and MINI.
Providing Bodyshop services from full accident repairs to minor bumps, our team is reliable and trustworthy. Our skilled Paint Technicians specialise in paintwork scuffs to full body resprays, all with the customer at the forefront of their mind. We repair and paint vehicles across the South West of England and also have a dedicated Tyre and Wheel repair centre in Swindon.
Working in the Bodyshop team
Explore teamBeing a part of our Bodyshop Team offers an exciting opportunity for those who are passionate about delivering a personalised experience to customers in need of vehicle repairs and restoration.
As a valued member of our Team, your expertise and attention to detail will play a crucial role in ensuring our customers receive excellent service and leave with their vehicles looking as good as new.
Customer Service Advisor
