Service Quality Specialist

Benefits with the role
  • 25 Days Holiday (plus Bank Holidays)
  • Contributory Pension Scheme
  • Private Medical Insurance
  • Regular Pay Reviews
  • Life Assurance
  • Servicing, Parts and Accessories Discounts
  • Employee Assistance Programme
  • Staff Referral Scheme
  • Learning and Development
  • Enhanced Family Leave
  • Volunteering Opportunities

Our Porsche workshop in Swindon is looking for a Service Quality Specialist to join our team and take ownership of quality control in the workshop. An important part of this role also includes overseeing Warranty admissions and ensuring they meet Porsche regulations. If you have experience in a busy aftersales department and want to take the next step in your career in the automotive industry, this is a great opportunity to progress and develop your skillset.

Key responsibilities:

  • Technical Preparation & Set Up in line with brand and group standards
  • Warranty Evidence gathering, administration and submission
  • Provide control of quality and of repairs
  • Oversee technical repair progression of work through the workshop and ensure agreed customer timescales are adhered to
  • Work with the Service, Parts and Workshop Managers to ensure all departments are kept updated of progress at all times
  • Live Technical Guidance for Technicians and customers if necessary

Essential Qualifications:

  • Experience in a busy aftersales environment
  • Knowledge of warranty procedures and workshop systems would be advantageous
  • Experience in an official manufacture would be beneficial but not essential
  • Full UK Driving Licence

We are looking for someone personable, with fantastic communication skills and the ability to drive a team forward. You should strive for operational excellence, be well organised and be able to demonstrate a strong attention to detail. This role may also suit someone with a strong warranty administration background wanting to develop their skillset further.

Our customers are as passionate about the Porsche brand as we are, so if you have the experience and enthusiasm to take on a new challenge we are looking for, we would be interested to hear from you.

We are happy to discuss your earning potential in relation to your experience and answer any questions you have about the role. Feel free to get in touch with us to find out more, or send us your application today.

Working at Porsche Centre Swindon
Explore location

Located on Frankland Road, our Porsche Centre in Swindon is a short distance from the M4 motorway when you exit at Junction 16. As one of only six Porsche Classic Centres in the UK, Porsche Swindon has a wealth of knowledge about Classic models, as well as the latest technology and electric vehicles.

Porsche states that it is in the manual work that the true ability and real emotions can be found. By caring for both classic and modern sports cars, we are able to deliver extra attention to detail and knowledge of the Porsche brand to our customers. Dick Lovett has represented Porsche for over 50 years.

Working in the Service team
Explore team

Working in the Service Team means that no two days are ever the same. As a member of our Service Team, whether you are front of house, assisting customers with their service enquiries, or behind the scenes assessing a vehicle's safety, you will be responsible for ensuring that our customers receive the very best customer service long after they’ve purchased their car or motorcycle from us.

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Service Quality Specialist

Department Service
Closing Date 31st May 2024
Contract Permanent
Salary Competitive
Location Porsche Centre Swindon
Careers | Jack Illes | Service
I go to work with a smile and leave with a smile due to the bond and close-knit group that I work with.

Jack Illes

Apprentice Service Advisor

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