Bookings Advisor

Benefits with the role
  • 25 Days Holiday (plus Bank Holidays)
  • ­Contributory Pension Scheme
  • Private Medical Insurance
  • Regular Pay Reviews
  • Life Assurance
  • Servicing, Parts and Accessories Discounts
  • Employee Assistance Programme
  • Staff Referral Scheme
  • Learning and Development
  • Enhanced Family Leave
  • Volunteering Opportunities
  • Onsite Parking

We are looking for a Bookings Advisor to join our team at our exciting new facility in Newport.

If you have experience of working in the automotive industry in a busy front of house Service team, or as a Bookings Advisor, we would like to hear from you!

If you are goal driven and enjoy working in a fast-paced environment, this role could be an exciting change for you. You will be delivering an exceptional service to our customers, so this is a fantastic opportunity for you to join our friendly team and work in an impressive new Porsche Centre.

A Bookings Advisor is the first point of contact for our customers. Working in a welcoming team, your role will be to support our customers by booking in their service, repair and MOT appointments over the phone and via email. There is nothing more important to Dick Lovett than delivering the best customer service for our amazing customers with every single interaction.

Successful candidates will receive great benefits including 25 days holiday with bank holidays off. This role is a 42.5 hour week, working shift patterns, Monday-Friday between 8am and 6pm with Saturdays on a rota basis.

Key responsibilities:

  • Make customer Service, MOT, and repair bookings for Porsche Customers
  • Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
  • Keep customer notes up to date including future booking dates, customer details and vehicle details
  • Communicate offers clearly with details of the benefits to customers
  • Follow up on customer enquiries with the Aftersales departments

Our team will be based at the new purpose-built Porsche Centre in Newport.

If you can think on your feet, work as a team, and deliver exceptional customer service, you would be a great fit for our Customer Contact Centre. Our successful candidate will bring their personality to work with them, be able to remain calm under pressure and be willing to roll up their sleeves to get things right the first time.

Essential Qualifications

  • Motor industry experience is preferred for this role
  • Experience of working in a customer-centred role, either in person or over the phone is essential
  • Great communication skills
  • Attention to detail and accuracy with data processing

Our Customer Contact Centre is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.

The automotive industry is full of development opportunities and one of the best places to start is in our Customer Contact Centre at Porsche. If you are results oriented, self-starting and want the opportunity to grow within the company, we would like to hear from you.

Working at Porsche Centre Newport
Explore location

Porsche Centre Newport is located on Lakeside Drive, just off the A48, and can be easily accessed from Junction 28 of the M4 motorway.

Our Centre has relocated from our location in Cardiff, which was open for over 20 years. Dick Lovett have been pleased to sell and service Porsche models to customers in Wales since 2003, and we are excited for the new opportunities that will come with the move.

Working in the Customer Contact Centre team
Explore team

Working in the Customer Contact Centre Team presents an exciting opportunity for individuals who are passionate about providing a personalised service. 

As a member of our Team, your role is crucial in ensuring excellent customer service. You will be responsible for a range of tasks, such as efficiently managing incoming service calls of a diverse nature. This could include assisting customers with booking their car for a service or addressing queries related to servicing intervals. Your contributions will play an important role in preserving a high standard of customer satisfaction, encouraging customers to stay loyal to us.

Bookings Advisor

Department Customer Contact Centre
Closing Date 31st May 2024
Contract Permanent
Salary Competitive
Location Porsche Centre Newport
Careers | Chris Martin | Customer Contact Centre
Our Customer Contact Centre is the gateway of customer experience at Dick Lovett. Their journey starts with us. We want our staff to deliver a level of customer service they'd be proud of.

Chris Martin

Service Manager