Service roles at Dick Lovett


Service Advisor, Warranty Administrator, Service Administrator, Customer Service Advisor

Our talented Service Teams ensure that our customers continue to receive the very best customer service, long after they’ve purchased their car or motorcycle from us.

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First Class Service

The Service Team acts as a liaison between the customer and our workshops to communicate the nature of the repairs and maintenance required on the vehicle.

Service   Careers 2

Key Features (90)

Key responsibilities

Here are just a few things the Service Team at Dick Lovett is responsible for:

  • Delivering a great experience for our customers who are in for servicing and repairs
  • Booking vehicles into the workshop
  • Completing repair orders
  • Communicating any required repairs to our customers and keeping them updated
  • Working collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales
  • Administration tasks associated with the role
  • Taking payments
  • Liaising with other departments within the dealership such as Parts and Sales to ensure the customer’s visit ticks all of their boxes
Careers | Jack Illes | Service
I go to work with a smile and leave with a smile due to the bond and close-knit group that I work with.

Jack Illes

Apprentice Service Advisor

What we expect from our team members

The values we look for in our Service team members are:

  • Great communication skills
  • The ability to work in a team effectively
  • Problem solving skills
  • Computer literate
  • Strong administrative skills
  • Confidence and positivity
  • The ability to demonstrate great customer service

Career path and progression

If you are looking for a role where you can interact with customers everyday and work in a dynamic team to ensure you deliver a first-class experience, joining the Service team would be a good career path for you.

There is room for progression in the Service Department, after developing your skills and working independently, you can become a Service Advisor, Senior Service Advisor and even go on to becoming the Service Manager!

If you are passionate about working with people, an Apprenticeship in Customer Service in the Automotive industry would be a fantastic place to develop your skills.

As an Apprentice Service Advisor, you work towards gaining your NVQ Level 3 Qualification over the course of two years. As well as completing off-site college courses, you will work on-site at one of our dealerships with the Service team to learn first-hand how to become a Service Advisor.

Working in one of our dealerships, you will learn from our talented Service Teams to ensure that our customers receive first-class customer service, and will continue to do so long into the future.

If you are a people person, who likes problem solving to deliver a great service, this Apprenticeship could be for you.

Join the Dick Lovett Service Team

Pursuing a career in Service with Dick Lovett means that you get to work with some of the best manufacturers in the industry. From BMW and MINI to Porsche and Ferrari, if you’re passionate about cars or motorcycles, then this is a great place to work!

The team in action