Customer Reception Team

Customer Reception Team roles at Dick Lovett

Customer Reception Team

Meeter Greeter, Reception Host, Showroom Manager, Senior Receptionist

As the voices and faces of our business, our Customer Reception Teams play a crucial role in creating an exceptional and lasting first impression for our valued customers.

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Welcome your new career

More often than not, the first point of contact for our valued customers is our exceptional Customer Reception Teams. Whether it's through a warm greeting as they step into one of our 19 dealerships or a friendly voice on the phone, our Customer Reception Teams play an important role in setting the tone for an unforgettable customer experience.

Customer Reception team

Customer Reception Team 2

Key responsibilities

Our Customer Reception Teams go above and beyond the typical receptionist role. Through their warmth, professionalism, and genuine care, they transform routine encounters into memorable experiences. Here are just some of the responsibilities our Customer Reception Teams undertake:

  • Answer telephone calls with politeness and efficiency
  • Handle enquiries by taking messages or redirecting calls as necessary
  • Meet and greet customers, promptly notifying the Sales, Service, or Parts departments about their arrival while maintaining a high level of professionalism
  • Consistently provide friendly and helpful reception experiences
  • Assist with various administrative or stocking tasks as needed
  • Maintain cleanliness and full stock of displays and refreshment areas
Careers | Marianne Vitti | Customer Reception Team
Reception are the 'heart' of every business and must know a small amount about a great deal of things to be able to help our customers efficiently.

Marianne Vitti

BMW/MINI Group Reception Manager

What we expect from our team members

The skills we seek in those interested in joining our Customer Reception Teams are:

  • Strong dedication to delivering exceptional customer service
  • A warm, friendly and engaging personality
  • Outstanding telephone etiquette and communication skills
  • Ability to perform effectively under pressure
  • Attention to detail
  • Excellent organisational skills and multitasking abilities

Career Path and Progression

In joining our Customer Reception Team as a Receptionist, you will become the welcoming face and voice of our dealerships. Your responsibilities will include answering telephone calls, handling enquiries, and greeting customers as they step into our showrooms.

To excel in this role, you'll need to radiate a warm and friendly personality, ensuring that our customers receive the utmost care and attention throughout their visit and interactions with us.

Your ability to establish a genuine connection, provide assistance, and address their needs will contribute to creating a memorable experience. You’ll also help to maintain the appearance of our showrooms and waiting areas, ensuring refreshments are readily available to allow customers to relax and enjoy their time with us.

The career path for a Receptionist can vary for each individual. Some may choose to utilise the skills they have acquired to advance within their role and become a Senior Receptionist, which involves taking on additional responsibilities while others may decide to explore different options - you may develop an interest in areas such as Sales or Service during your regular interactions with these teams.

Join Dick Lovett’s Customer Reception Team

If you are searching for receptionist jobs near me or automotive receptionist vacancies and like what you have read and want to apply for one of our customer receptionist positions in one of our Bristol, Hungerford, Melksham, Newport, Swindon or Tewkesbury dealerships, you can view all of the relevant job vacancies we have available above.

If there are no positions available at the current time, we recommend signing up to our Job Alerts service. By signing up, you will receive notifications when a vacancy becomes available, ensuring you stay informed and don't miss out on potential opportunities to join our team.

The team in action