As the voices and faces of our business, our Customer Reception Teams play a crucial role in creating an exceptional and lasting first impression for our valued customers.
More often than not, the first point of contact for our valued customers is our exceptional Customer Reception Teams. Whether it's through a warm greeting as they step into one of our 19 dealerships or a friendly voice on the phone, our Customer Reception Teams play an important role in setting the tone for an unforgettable customer experience.
Key responsibilities
Our Customer Reception Teams go above and beyond the typical receptionist role. Through their warmth, professionalism, and genuine care, they transform routine encounters into memorable experiences. Here are just some of the responsibilities our Customer Reception Teams undertake:
Answer telephone calls with politeness and efficiency
Handle enquiries by taking messages or redirecting calls as necessary
Meet and greet customers, promptly notifying the Sales, Service, or Parts departments about their arrival while maintaining a high level of professionalism
Consistently provide friendly and helpful reception experiences
Assist with various administrative or stocking tasks as needed
Maintain cleanliness and full stock of displays and refreshment areas
Reception are the 'heart' of every business and must know a small amount about a great deal of things to be able to help our customers efficiently.
Marianne Vitti
BMW/MINI Group Reception Manager
What we expect from our team members
The skills we seek in those interested in joining our Customer Reception Teams are:
Strong dedication to delivering exceptional customer service
A warm, friendly and engaging personality
Outstanding telephone etiquette and communication skills
Ability to perform effectively under pressure
Attention to detail
Excellent organisational skills and multitasking abilities
In joining our Customer Reception Team as a Receptionist, you will become the welcoming face and voice of our dealerships. Your responsibilities will include answering telephone calls, handling enquiries, and greeting customers as they step into our showrooms.
To excel in this role, you'll need to radiate a warm and friendly personality, ensuring that our customers receive the utmost care and attention throughout their visit and interactions with us.
Your ability to establish a genuine connection, provide assistance, and address their needs will contribute to creating a memorable experience. You’ll also help to maintain the appearance of our showrooms and waiting areas, ensuring refreshments are readily available to allow customers to relax and enjoy their time with us.
The career path for a Receptionist can vary for each individual. Some may choose to utilise the skills they have acquired to advance within their role and become a Senior Receptionist, which involves taking on additional responsibilities while others may decide to explore different options - you may develop an interest in areas such as Sales or Service during your regular interactions with these teams.
The role of a Senior Receptionist is to support the Reception Supervisor with the daily running of the Reception/Hosting teams and any administration duties that go alongside that. This position serves as a stepping stone in your leadership journey, offering valuable opportunities for professional growth and development.
As a Senior Receptionist, you’ll enhance your organisational and managerial skills, strengthen your problem-solving abilities, and refine your communication and interpersonal competencies. The experience gained in this position will serve as a strong foundation for progressing towards becoming a Reception Supervisor.
As a Reception Supervisor, you will report directly to the Reception Manager and assume the crucial role of overseeing the day-to-day operations of the Reception/Hosting teams.
Your main responsibility will be to ensure the smooth functioning of the reception area while maintaining exceptional service standards. You will also have the responsibility of managing the staff schedule, including addressing any staff absences to ensure adequate reception coverage to provide customers with an uninterrupted service.
Your attention to detail will be crucial as you regularly assess the stock levels of refreshments and office supplies, promptly placing orders when needed. You’ll also be responsible for preparing boardrooms for meetings and company lunches.
As your leadership skills progress, you will conduct staff performance reviews, providing valuable feedback and support for individual growth and development.
As a Reception Manager, your primary role will involve supervising and overseeing the Reception/Host teams. In close collaboration with the Reception Supervisors and Senior Receptionists, you will work together to maintain efficient operations and deliver excellent service.
One of your key responsibilities will be to provide support and guidance to the team members whenever they require assistance. Whether it's addressing customer enquiries, handling complex situations, or resolving issues, you will be readily available to lend a helping hand. Your experience and expertise will play a vital role in ensuring that the team is equipped with the necessary skills and knowledge to handle their responsibilities effectively.
Your guidance will help maintain high standards of service, efficiency, and professionalism, ultimately ensuring that our customers receive a positive and satisfying experience.
Join Dick Lovett’s Customer Reception Team
If you are searching for receptionist jobs near me or automotive receptionist vacancies and like what you have read and want to apply for one of our customer receptionist positions in one of our Bristol, Hungerford, Melksham, Newport, Swindon or Tewkesbury dealerships, you can view all of the relevant job vacancies we have available above.
If there are no positions available at the current time, we recommend signing up to our Job Alerts service. By signing up, you will receive notifications when a vacancy becomes available, ensuring you stay informed and don't miss out on potential opportunities to join our team.
We use cookies to give you the best possible experience of our website, to personalise content and ads, provide social media features, and analyse our traffic. By clicking 'Accept Cookies', you consent to the storing and usage of cookies on your device. You can customise your preferences by selecting ‘Manage Choices’. For more information about how we use cookies and handle your data, please refer to our Cookie Policy and Privacy Policy. By using this website you agree to our Terms and Conditions.
Manage Choices
Decline CookiesAccept Cookies
Our cookies
We use cookies to improve your experience on our website and to show you personalised content. You can allow all or manage them individually.
You can find out more on our cookie policy page at any time.
