Customer Contact Centre

Customer Contact Centre roles at Dick Lovett

Customer Contact Centre

Bookings Advisor, Contact Centre Supervisor, Bookings Team Leader

Our Customer Contact Team is extremely important to our business and are unlike any call centre you may have worked in previously – they’re small, intimate, and driven to deliver a personal service to each one of our customers.

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Answer the call to a career in customer service

Our Customer Contact Centre, made up of customer service experts, put our customers at the heart of everything that they do. 

We operate two distinct Customer Contact Teams, one located in Bristol responsible for attending to our BMW, MINI, Jaguar, and Land Rover customers, and the other in Newport dedicated to serving our Porsche, Ferrari, and Aston Martin customers.

As the team continuously expands and adapts, there are abundant opportunities for career growth in the automotive industry and customer service. It's more than just a call centre job; it's a pathway to a rewarding future.

Customer Contact Centre   Careers 1

Customer Contact Centre   Careers 2

Key responsibilities

Every day at Dick Lovett's Customer Contact Centre presents a fresh set of unique challenges. Here are just some of the responsibilities our Customer Contact Team takes on:

  • Efficiently manage incoming service calls for BMW, BMW Motorrad, MINI, Porsche, Jaguar, Land Rover, Ferrari, and Aston Martin, handling Service, MOT, and repair bookings
  • Proactively make outgoing calls to notify customers about upcoming MOT or service due dates, ensuring timely maintenance
  • Offer comprehensive support to customers by addressing their enquiries, facilitating accurate bookings, and identifying opportunities to enhance the overall customer experience
  • Maintain up-to-date customer notes, including future booking dates, customer details, and vehicle specifications, to ensure personalised service and streamline future interactions
  • Effectively communicate special offers to customers, providing clear details about the benefits they can enjoy
  • Collaborate with the Aftersales departments to promptly follow up on customer enquiries, ensuring their concerns are resolved and providing an exceptional after-sales experience

Our customer service experts place our customers at the forefront of their focus – in the event of any customer issue, they ensure everyone is on the same wavelength and they’ll stop at nothing to ensure that it is resolved.

Careers | Chris Martin | Customer Contact Centre
Our Customer Contact Centre is the gateway of customer experience at Dick Lovett. Their journey starts with us. We want our staff to deliver a level of customer service they'd be proud of.

Chris Martin

Service Manager

What we expect from our team members

The key skills for anyone wishing to join our Customer Contact Team are:

  • Excellent communicator; both verbal and written
  • Friendly and professional telephone manner
  • Keen attention to detail
  • Excellent organisational skills
  • Ability to work under pressure
  • Strong multi-tasker
  • Good computer skills to navigate relevant software and systems 
  • Great sense of humour!

No open vacancies on this team currently

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Career path and progression

If you are interested in pursuing a career within our Customer Contact Centre team, here's an example of a typical career path at Dick Lovett:

Dial into success. As a Bookings Advisor, you will be the first point of contact for customers wishing to book their Service, MOT, and repair appointments. By utilising appropriate software and systems, you'll efficiently assist customers with their enquiries and promptly update any personal details to ensure optimal and streamlined communication.

You’ll also take a proactive approach in contacting customers to remind them of their upcoming Service, MOT, and repair bookings, as well as informing them about any promotions or seasonal campaigns and other service-related items.

Once you have mastered the fundamentals, new opportunities await you. You may choose to explore roles such as a Bookings Team Leader, where you can lead and support the team, or aspire to progress as a Service Advisor within a dealership, or even as a Trainee Sales Executive. 

In these roles, your exceptional communication skills will be put to use in face-to-face interactions with customers, presenting an exciting chance for personal and professional growth, as you continue to refine your communication abilities and create a lasting positive impact on our customers.

Join Dick Lovett’s Customer Contact Centre

If you are searching for call centre jobs near me or call centre vacancies and like what you have read and want to apply for one of our Customer Contact Centre positions in Bristol or Newport, you can view all of the relevant job vacancies we have available above.

If there are currently no suitable positions available, we recommend utilising our Job Alerts service. By registering, you will receive notifications whenever a relevant vacancy becomes available. This ensures that you stay informed and don't miss out on potential opportunities to join our team.