Equality, Diversity and Inclusion

Equality, Diversity and Inclusion

Our company ethos is “customer satisfaction through staff satisfaction”, and we can’t deliver the best customer service possible without a welcoming environment, and a culture where everyone is celebrated for the excellent work they achieve.

A commitment we take P.R.I.D.E. in

We all have a ‘Personal Role in Delivering Excellence’ at Dick Lovett

This doesn’t just refer to our customers, this phrase is pivotal to our hiring process, onboarding, and how we look after our staff and treat each other at Dick Lovett. We are committed to providing a safe and respectful environment for all.

The company appreciates the advantages of being an equal opportunities employer and recognise the importance of having a diverse and inclusive team. When everyone feels that they are included and are appreciated for their performance, we will be able to deliver on our promise of customer satisfaction.

We apply Equality, Diversity and Inclusion principals to all aspects of employment, including but not restricted to the following:

  • Recruitment and selection; including advertisements, job descriptions, interview and selection procedures 
  • Training  
  • Promotion and career development opportunities  
  • Terms and conditions of employment   
  • Disciplinary procedures and grievance handling   
  • Selection for redundancy
Equality, Diversity and Inclusion

Equality, Diversity and Inclusion

Equal opportunities

In accordance with our commitment to equal opportunities, it is our policy to open all employment opportunities to as wide an audience as possible.

We, therefore, advertise all vacancies both internally and externally. Exceptions to this policy would apply where a vacancy has been identified as a secondment or development opportunity for an existing employee.

We regularly review this policy, and any changes that improve equal opportunities will be implemented. This applies not only to our staff but also to how we treat all prospective employees, customers, or visitors to the company, ensuring we prevent any form of unlawful discrimination, whether direct or indirect.

As a family-run company, we deeply care about the well-being of our teams. We support their personal and professional growth, ensuring they feel valued and appreciated. As part of our benefits package, we provide access to the Health Assured App, offering personalised well-being content, including videos, webinars, mini health checks, and health coaching.

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