Customer Testimonials

At Dick Lovett, we constantly promote excellent customer service throughout all of our dealerships, actively encouraging everyone within our teams to go that extra mile and delight all of our customers. 

Every team member at Dick Lovett attends our ‘PRIDE’ (Personal Role in Delivering Excellence) induction course, whereby the principles that guide our business are shared and discussed to empower everyone within Dick Lovett to deliver outstanding levels of customer service and deliver our motto of ‘right first time’.  All of our staff are rewarded on delivering the exceptional levels of customer service which set Dick Lovett apart from the rest. 

We constantly measure how satisfied our customers are with our very own Dick Lovett Sales Questionnaires and Dick Lovett Service Mirror Hangers, all of which are read by Lynn Campbell, our Managing Director.  We don’t believe any of our competitor’s Managing Directors can claim to be this passionate about customer service.

We are delighted that a number of our customers (some of who have been customers of ours from the very beginning – over 40 years ago) have taken the time to let us know how pleased they are with the service they received from our team; you can read these comments below. 

We welcome our customer’s comments, both positive and negative, and would encourage you all to fill in our Dick Lovett Sales Questionnaires and Dick Lovett Service Mirror Hangers, so that we can continue to strive to deliver the very best personal service for you and your car. 

If you would like to make a comment on the service you have received from Dick Lovett, please send an e-mail to Lynn Campbell, our Managing Director, by clicking here.